FAQ: What Happens if My ATM is Damaged or Burglarized?

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Having an ATM can be a great way to give your business an extra source of revenue. Unfortunately, ATMs are sometimes a target for criminals who try to break into the machine or damage it in some way. These occurrences are rare, and most of today’s ATMs are designed to resist criminal efforts to break-in, but it’s still important for ATM owners to know what to do if their machine is burglarized or damaged in any way.

In many ways, your ATM being burglarized or damaged should be treated the same way as if you were to get into a car accident. The first thing you should do is call the police. However, it’s important that you notify the authorities and fill out a police report.

While you wait for the police to arrive, begin taking pictures of any visible damages to the ATM for insurance and police purposes. The police may take their own pictures, but you should also document the damage done to your ATM with photos of your own. If you have a security camera near your ATM, this would also be a good time to check the footage so you can show the police.

The next step is contacting your insurance company. Typically, insurance is not included with ATM placement services, nor is insurance specific to your ATM necessary, even if you own the machine outright. However, you should update your current insurance plan to include your ATM. This way, the machine will be covered under your business’ insurance in the event of damage. Of course, it’ll be wise to take pictures of the damage and file a police report before trying to file a claim with your insurance company.

It’s important to remember that criminals are rarely successful at breaking into ATMs and stealing the cash inside. But if you own an ATM, you still need to be prepared just in case the machine is burglarized or damaged. Just remember to make sure the ATM is covered by insurance and treat any attempted break-in the same you would a car accident.

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FAQ: What’s Included in a Full-Service Turnkey ATM Solution?

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Having an ATM at your place of business can provide a nice service for your customers, help increase your business, and give you another source of revenue. Of course, for business owners who already have a lot on their plate, an ATM is just one more responsibility. That’s why it’s great to find an ATM provider that offers turnkey ATM service. But what exactly do you get from a full-service turnkey ATM solution?

Installation

This is always the first step in owning or renting an ATM and an obvious part of any turnkey solution. It’s vital that an ATM be installed properly, and so any turnkey service will have a trained technician do that for its clients.

Regular maintenance

Most people don’t have the time to keep up with the regular maintenance that ATMs need. A company offering turnkey ATM solutions will have technicians that take care of yearly tune-ups and replacing items like receipt tape. Doing this provides peace of mind for the ATM merchant, knowing that someone else is taking care of everything that needs to be done to prevent their ATM from breaking down.

Cash management

This is arguably the biggest hassle of owning an ATM, especially if you have one that’s particularly busy. Without a full-service turnkey operation, businesses with ATMs will have to put their own cash in the machine and refill it on a regular basis or hire a third-party to handle everything. Refilling ATMs not only requires thousands of dollars in cash, but it can also be time-consuming and require a specific set of security precautions. With a turnkey solutions provider, all of this becomes a non-issue for ATM owners.

Performance tracking

With a busy ATM, it’s important to keep track of how often the machine is being used and how much you’re making from it. This requires regular progress reports that include up-to-the-minute data, which can be asking too much for a business owner who already has a lot on his plate. Turnkey ATM services will keep track of all necessary data, including the amount of cash in the machine so that it can be refilled when necessary.

Responsive customer support

This may be the most important aspect of turnkey ATM solutions. If an ATM breaks down, people can’t use it and a business can’t make any money from it, making it imperative to fix the problem as soon as possible. With responsive customer support, ATM owners will receive the help they need to troubleshoot any problem that occurs, and if necessary, have a technician come and fix the problem as soon as possible.

Contact National ATM Wholesale to learn more about full-service turnkey ATM services.

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FAQ: ATM Rental vs ATM Placement: What’s the Difference?

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Adding an ATM to your business or special event can prove quite useful on a number of fronts. It’s helpful to your customers and can even lead to an increase in the amount of business you conduct. Of course, not all business owners want to purchase an ATM right off the bat. The alternatives to buying an ATM include renting an ATM or having an ATM placed at their location. While similar, ATM rental and ATM placement are not the same. Let’s take a closer look at each.

ATM Placement

ATM placement is essentially an agreement between a business owner and a company that owns or provides ATMs. The ATM provider will take care of every detail, such as installing the machine, taking care of any required maintenance, and refilling the machine with cash when it runs low. The company typically does all this free of charge with the hopes of turning a profit off of convenience charges from people using the machine.

The business owner only needs to find a place for the ATM and provide both an electrical outlet and either a phone line or Internet connection so the machine can connect to bank servers. Once installed, the ATM should immediately benefit the business. The ATM provider may also give the business a percentage of the revenue generated from the convenience fee charged each person who used the ATM.

ATM Rental

If a business wants to rent an ATM, they will pay the ATM provider a monthly fee to keep an ATM in their store. The monthly fee can vary based on the company and the machine, although it’s usually far less than paying thousands of dollars up front to purchase an ATM. The business may also be responsible for other costs associated with the ATM, including the cost of refilling the machine. Depending on the rental agreement, the business may also have to pay an installation charge and be on the hook for any repairs the ATM may need.

Of course, by renting the ATM, the business will be able to keep all of the revenue generated by convenience fees. They will also have more freedom to choose how much to charge people to use the ATM. Once the business owner makes enough money from the ATM convenience fees to cover the cost of renting the machine and any other costs accrued that month, everything else is pure profit.

Contact National ATM Wholesale to learn more about our ATM placement services.

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FAQ: Why is My ATM Machine Not Attracting Customers?

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If you own an ATM machine, you obviously want people to use it. For starters, you want to make money from convenience fees. You also don’t want it to just sit there, collecting dust, and becoming an eyesore. If your ATM is not getting as much use as you think it should, there’s probably a good reason why. Here are a few reasons why your ATM may not be attracting customers and how you can rectify the problem.

Is your ATM in the right place?

When it comes to ATM use, location is everything. Usually, you’ll need to pick out a location for an ATM before you install it. But if you think a different location can help attract more customers, that’s an option that may be worth exploring. Many businesses have had success with placing ATMs near large displays or areas where they are promoting key products, as those places will get more foot traffic, increasing the chances of customers using the ATM.

What does your ATM look like to customers?

It’s often important to make your ATM look aesthetically appealing on the outside. This may involve buying a newer machine and keeping it clean. If an ATM looks old and banged up, customers may be hesitant to use it. It’s a small detail, but one that can’t be overlooked if you’re having trouble attracting customers to your ATM.

Can customers find your ATM?

This one seems obvious, but again, it’s a detail that can’t be overlooked. Too many times, an ATM is tucked into a corner, where it blends in with its surroundings. You have to make sure your ATM is at least a little out in the open, so it’s easy for people to find. Most customers won’t try too hard to find an ATM in a particular business. If the location of your ATM isn’t obvious to everyone who walks into your store, consider posting signs directing people to your ATM.

Do customers know you have an ATM?

If customers don’t know you have an ATM, they won’t be able to use it. For businesses like convenience stores, customers will expect you to have an ATM. For other types of businesses, it may help to place the ATM near the entrance or have signs near the entrance directing customers to your store’s ATM.

Is your service charge too high?

Deciding how much to charge to use your ATM is a fine line. On one hand, this is how your ATM helps to bring in money. But if your convenience fee is too high, customers may not want to pay it, even if they need cash. Remember, you want to make money from your ATM, but you also want to provide a helpful service for your customers without taking advantage of them, so make sure your ATM’s service charge is fair or it could dissuade people from using your ATM.

Contact National ATM Wholesale to learn more about optimizing your ATM business.

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5 Things to Keep in Mind When Getting an ATM for a Festival

Whenever you’re hosting a large festival, whether it’s a concert, car show, cultural event, or sporting event, having ATMs onsite is an absolute must. If you don’t have an ATM, preferably several ATMs, you’re doing a disservice to both yourself, as it’s a good way to make a little extra money via surcharges, as well as the people attending the festival, who will likely need access to extra cash at some point. When you get to the ATM portion of your festival planning, here are five things to keep in mind.

Most Vendors Only Accept Cash

This is the biggest reason why you need ATMs at your festival and why there may be no such thing as having too many ATMs available at a festival. Studies show that more than 75 percent of the cash taken out of ATMs at festivals is spent at the festival, helping to drive more business towards vendors, many of whom don’t accept credit cards. Thus, having ATMs at your festival will help to keep vendors happy and make them want to come back the next time you organize a large event.

Location, Location, Location

Just like ATMs anywhere else, ATM location inside the festival grounds is of the utmost importance. Your festival ATMs need to be visible so people can find them, in locations that are secure, and close to vendors. Some ATM providers not only rent the machines to you but also help you decide the best locations to place them, which is a nice perk.

Sponsorship Options

Don’t overlook the possibility of selling sponsorships on the ATMs at your festival. This will require minimal amounts of work and is another way to bring in revenue. It’s also one of the top reasons why you need your festival to be well stocked with ATMs.

Power Outlets

Supplying power to your ATMs is one of the few costs of having them at your festival and an important detail that you can’t forget about. If the event is indoors, finding outlets should be a little easier. However, for outdoor festivals, generators may be needed to power all of the ATMs. The good news is that many ATM providers are accustomed to dealing with this problem and are prepared to supply what you need to power the ATMs.

Refills and Technical Repairs

Most of the time, the ATMs you get for a festival will come fully stocked. However, if they are particularly busy, there’s a chance you will have to refill them at some point, so be prepared. There’s also a chance that one of the machines will malfunction at some point, which is potentially a huge problem. Fortunately, many ATM providers will monitor cash levels during the event and may even have a technician on hand just in case one of the ATMs breaks down.

Contact National ATM Wholesale today to learn more about acquiring an ATM for your event.

How Much Passive Income Can My Business Make With an ATM?

For all kinds of businesses, both big and small, an ATM can be a great way to add an extra source of revenue. Once you pay the upfront costs for the machine itself, most of the money from collecting surcharges is pure profit. So, just how much can your business make from having an ATM? Well, it’s not an exact science, as there are a number of variables based on different locations. However, there are formulas that you can apply, depending on your business.

Foot traffic formula

If you believe you have enough foot traffic at or near your business to warrant an ATM machine, the general rule is that roughly 4% of people who see the machine will use it. Obviously, there are no guarantees, but over an extended period of time, the rule of averages should come out to somewhere in the area of 4%. So, multiply your surcharge by four and that’s roughly the income your ATM will bring in for every 100 people who see it. If you know how much foot traffic your business gets, you can extrapolate that amount over a longer period of time.

Customer volume formula

Another formula for calculating ATM income is based on the number of customers that frequent your business. Count up the number of customers your business gets in a given day and it’ll be roughly equivalent to the number of people who will use your ATM in a month, give or take about 10%. However, if your store gives cash back or has a high volume of customers who pay via credit card, you may not make quite as much as this formula may indicate.

Hotel or residential building formula

Hotels and residential buildings are a common location for ATMs, as they help to serve your guests or residents. For these buildings, you’ll want to take the number of rooms or apartments and multiply it by your average percentage of occupancy to give you your expected amount of ATM users in a month. Obviously, there are a number of variables for hotels, but for most midsize or large hotels, there is typically enough guests to warrant an ATM.

Commercial building formula

Commercial buildings have a similar formula for hotels. However, you have to take the number of total workers in the building and multiply it by the number of workdays, as few people will be in the building on weekends and holidays. This makes it a little harder to calculate than hotels or businesses that may be open seven days a week. However, if the commercial building is large enough, an ATM should bring in enough passive income to justify having one.

Contact National ATM Wholesale today to learn about our ATM programs and 19 different machine models.

How Can I Protect My Outdoor ATM From the Elements?

There are a number of reasons why owning an outdoor ATM can be a better choice than one that’s inside. They are likely to see more foot traffic, and they can be used 24/7 — not just during regular business hours. However, the trade off is that outdoor ATMs require more protection. Aside from security concerns, outdoor ATMs may be affected by weather and other factors. Here are a few ways you can protect your outdoor ATM from the elements.

Overhang

A roof or overhang is almost mandatory for any outdoor ATM. It’s vital that you protect an outdoor ATM from precipitation, so having a roof above it is the least you can do. The closer to the ground the roof is, the better off you’ll be, as it’ll help shield the ATM from any rain that may be coming down sideways or debris that may be blowing in the wind. As a bonus, when customers need to use your ATM in the rain, they’ll get a reprieve from the weather conditions, which is a nice perk for them.

Plastic Shield

Most ATMs can be equipped with a thin plastic shield that can be placed over the machine’s buttons and screen. With outdoor ATMs, it’s easier than you’d expect for water and condensation to get into the small crevices between each button and cause problems. Fortunately, there are several products made of durable, airtight plastic that can cover the keyboard and screen, making your ATM resistant to weather, as well as any food or drink that customers may spill on it.

Electric Heater

One potential problem with outdoor ATMs is the possibility of the machine’s parts malfunctioning if temperatures get too cold. In areas that get warm weather year round this isn’t a problem, but everywhere else, it may be a good idea to place a small electric heater inside your ATM’s vault. It’s best if you can get a heater that runs on a timer so that it only comes on at night when the temperature drops and turns off during the day when temperatures outside are more moderate. Either way, you can’t allow your ATM to be exposed to freezing temperatures without having a way to heat it up.

Storm Preparation

An ATM is like any other part of your business; if there’s a big storm coming like a hurricane or a blizzard, you’re going to take measures to protect it. If you’re expecting a massive amount of snow or a lot of wind and rain, it’s all right to shut off service and cover your ATM until the storm passes. You may lose a little business in the short term, but it may be better to protect your outdoor ATM from the elements to ensure it can be used over the long term.

Contact National ATM Wholesale today to learn about our outdoor ATM options.

How Does ATM Vault Cash Management Work?

Owning an ATM for the purpose of adding an extra source of revenue isn’t always as simple as it sounds. One aspect that should not be overlooked is dealing with all the cash that physically goes in the machine so it can be withdrawn by your customers. It’s vital that ATM owners know the process of vault cash management so that it can be conducted as effectively as possible. Here’s what you need to know about each step.

Cash Source

The first step in the process is deciding whether to fill the machine with your own cash or work with a third-party cash provider. For most ATM owners, it’s unfeasible to have thousands of dollars of cash available every time you need to fill the ATM. Often, this necessitates a contract with a vault-cash management provider, like National ATM Wholesale. This may cut into some of the profits earned from an ATM, but it can also reduce a lot of the stress that comes with owning an ATM.

Tracking

Whether you fill an ATM on your own or work with a cash-management firm, as an owner, you’ll be responsible for tracking the cash that’s left in the machine so you know when it needs to be refilled. This is usually automated and can be tracked using software to make it easy for the owner to monitor the cash in the machine. However, you always have to be aware of the money left in the machine so you don’t risk running out of money before the machine can be restocked.

Schedule

When you start to run low on cash, the next step is to schedule a time to refill the ATM before it runs empty. If you refill it with your own cash, you’ll obviously want to do this at a time that’s secure and you have the time to go through all of the steps properly. With vault cash providers, you can schedule refills on a regular basis, so you know in advance when your ATM will be restocked. However, this requires data on your ATM’s use over an extended period of time, which may not be an option until you have more information on how quickly your ATM runs out of cash.

Insurance

One issue to be aware of when it comes to ATM cash management is insurance for the thousands of dollars being placed in your machine each time it’s refilled. When you use your own cash in your ATM, you generally don’t have to pay for insurance. Of course, if something goes wrong, you risk losing thousands of dollars. With a vault cash provider, there is a limited amount of risk because the ATM money will typically come in an armored car, which is why many ATM owners leave things in the hands of a cash-management company, even if it costs them a little extra.

Contact National ATM Wholesale today to learn more about our vault cash management services.

How to Find a Full-Service Turnkey ATM Provider

When you decide to buy an ATM machine to bring your business an extra source of revenue, the most important decision you can make is choosing an ATM provider. Ideally, you’ll want an ATM provider that will take care of as many details as possible so that owning an ATM feels like a turnkey operation. Here are a few things you should be looking for in an ATM provider.

High-Quality Equipment and Service

The most important thing when owning an ATM is the machine itself. You’ll want an ATM provider that can offer you state-of-the-art equipment and give you a machine that matches the needs of your business. You’ll also want a machine that is in good condition and won’t break down.

It’s also important to have a provider that can handle refilling the machine, supply receipt paper, and fix the machine any time there’s a glitch. Not all providers will perform all of these services at a reasonable cost, so make sure you choose a provider that’s committed to turnkey service and can give you the equipment and service you need to profit from your ATM.

Track Record of Success

ATM service is one of those industries in which experience is of great importance. Your best bet is to find a provider who a long track record and a good reputation. You may be tempted to sign up with a newer company, but in the long run, an established ATM provider will be more likely to provide turnkey service that helps make everything run smoothly.

Flexibility

Not every ATM owner needs the same types of services, and so you need a provider that gives you a certain degree of freedom when it comes to the options available to you. For instance, if you think you can make more money by filling the machine yourself or branding your ATM in the model of your business, you should have the freedom to do just that. The best ATM provider will be able to customize their services to suit your needs and wishes.

24/7 Customer Support

Before choosing an ATM provider, you have to know that they will be able to help you anytime a problem comes up. You need to know that you can call your provider 24/7 to troubleshoot any technical problem that may arise. You should also make sure that you can get a qualified technician to your business whenever you need. If your ATM provider doesn’t guarantee customer service and support 24/7, it’s not a true turnkey service.

Contact National ATM Wholesale today to learn more about our turnkey ATM services.

10 Ways ATMs Can Benefit Your Music or Food Festival

When organizing a music or food festival, one of the top items on your to-do list should be securing ATMs for guests to use during the event. ATMs have become an absolute necessity at such events, proving useful for organizers, vendors, and guests. Here’s a look at 10 ways your next music and food festival can benefit from having ATMs onsite.

Revenue from Surcharges

Scattering ATMs throughout the festival grounds is a good way to add an extra source of revenue. Guests will pay surcharges every time they use an ATM at the festival, just as they would at any other ATM location. It may not be the festival’s top source of revenue, but it’ll be noticeable.

Sell More Food and Souvenirs

Data shows that more than 75 percent of the money taken out of ATMs at festivals is spent at the festival. By giving guests more access to cash, you increase the chances of them spending more money than expected on food, drinks, and various forms of souvenirs, which will increase the revenue the festival brings in.

Guest Satisfaction

Most of the people attending your festival will be glad that ATMs present. No, it’s not their main reason for attending, but it’s a convenient perk that will keep them happy while at the event. If there are no ATMs present, most guests will notice and may be inconvenienced because of it. Remember, most guests will be expecting and need an ATM.

Attract More Vendors

Having ATMs present can help to attract more vendors who will buy space at the festival. A lot of the vendors at festivals will only operate with cash and may be hesitant to set up shop if guests don’t have access to cash during the festival. Making it clear that you’ll have plenty of ATMs at the festival will push more vendors toward participating.

Less Theft

Having ATMs available can play a role in reducing petty theft at festivals. Without ATMs, guests will be more likely to carry around large amounts of money, leaving them vulnerable to losing it. But if they have access to ATMs, they can take out however much cash they need and then turn around and spend it right away before they have a chance to worry about losing it.

Guests Will Stay Longer

For certain events, once a person runs out of money, there’ll be no reason to stay. If there are ATMs around, this will never happen. With ATMs onsite, guests will stay longer, spend more money, and be able to enjoy themselves, which is the whole point of the festival, right?

Revenue from Sponsorship

This is another way to make a little extra money from ATMs. It’s easy to have a company or vendor sponsor your festival’s ATMs by putting a few stickers on the machine or placing the ATM inside a tent that bears the company’s name. It’s not the biggest money maker, but it’ll bring in enough extra revenue to be worthwhile.

Shorter Lines and Faster Transactions

Cash transactions at food and souvenir booths tend to happen a lot quicker than those that happen electronically. People don’t want to spend their time at festivals standing in long lines, which means faster transactions will help keep your guests happy. It also means you need to have plenty of ATMs onsite so people aren’t waiting long to get their cash.

Vendors Avoid Electronic Transaction Fees

Aside from taking longer, electronic transactions often come with fees that vendors may not want to pay. Even if some vendors accept credit cards and other electronic methods of payment, having ATMs at the festival will promote the use of cash for all purchases. More cash transactions will mean fewer fees paid by your vendors and more revenue from surcharges every time someone uses an ATM, making it a win-win for both the festival and its vendors.

Keep Vendors Happy

Between encouraging more purchases and alleviating the fees that come with electronic transactions, having ATMs at your festival will go a long way toward keeping your vendors happy. More importantly, it will keep your vendors coming back the next time. If your vendors do well and have a hassle-free day, they’ll be eager to sign up for the next festival, which can make planning the next festival a lot easier.

Contact National ATM Wholesale today to learn more about installing an ATM at your music festival.